Policies
Returns & exchanges
We want you to love what you bring home. If something isn't right, we'll help you sort it out.
Our return window
You may return most items within 30 days of delivery for a refund or exchange. To be eligible, items must be unused, in their original condition, and returned with all original packaging and tags.
How to start a return
Email our team with your order number and the item(s) you'd like to return, and we'll send you a prepaid return label and simple instructions. Please allow 1–2 business days for us to process your request.
Refunds
Once we receive and inspect your return, we'll issue your refund to the original payment method within 5–7 business days. Depending on your bank, it may take a few additional days for the refund to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
The fastest way to exchange an item is to return the original and place a new order. If you'd prefer a direct exchange, contact us and we'll do our best to accommodate based on availability.
Non-returnable items
For hygiene and safety reasons, certain items such as final-sale merchandise, personalized pieces, and gift cards cannot be returned. Any exclusions will be clearly noted on the product page before you purchase.
Damaged or defective items
If your item arrives damaged or defective, please reach out within 7 days of delivery with a photo, and we'll arrange a replacement or refund right away — no return shipping required. For shipping timelines, see our Shipping policy.