Returns & exchanges

30-day return window

Eligible items may be returned within 30 days of delivery or in-store purchase. Items must be unused, in their original condition, complete, and accompanied by proof of purchase. Include original packaging when reasonably necessary to protect or identify the item. Safety-sensitive items require manager review.

The same return window applies to registry gifts.

Start a return

Email concierge@ambientegourmet.us with your order number or receipt, the item, and the reason for the return. Our team will provide return instructions.

You are responsible for return shipping unless the item is damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law or the return is due to our error.

Refunds and gift returns

Approved refunds go to the original payment method after the return is reviewed. When funds appear depends on the payment provider and your bank. Returns with a gift receipt are eligible for store credit or exchange.

Exclusions

Final-sale items, custom or personalized items, gift cards, food and consumables, and used or worn items are not eligible for a change-of-mind return. Damage caused by misuse, accidents, improper care, or normal wear is excluded. Promotional items remain returnable unless clearly marked final sale.

Damaged, defective, or incorrect items

Contact our concierge as promptly as practical. Keep the item, packaging, proof of purchase, and photos so we can review the issue and arrange the appropriate resolution. We cover return shipping for damaged, defective, or incorrect items. This policy does not limit your statutory rights.

For delivery information, see our Shipping policy.